Last Updated: September 2026
At Shaktivardhan Ayurveda, we aim to provide a smooth and reliable shopping experience. This Shipping & Returns Policy explains our order processing, shipping, cancellation, return, replacement, and refund procedures.
By placing an order through our website, you agree to the terms mentioned below.
1. Order Processing
Once your order is successfully placed and payment is confirmed, we begin processing your order.
Orders are generally processed within 2–5 business days. Processing time may vary depending on product availability, order volume, holidays, or other circumstances.
You will receive relevant order updates through the contact details provided during checkout.
2. Shipping & Delivery
Orders are shipped through reliable courier and delivery partners.
Delivery time may vary depending on:
- Delivery location
- Courier availability
- Weather conditions
- Public holidays
- Operational delays
- Other circumstances beyond our reasonable control
Estimated delivery timelines are provided for guidance and may not always be guaranteed.
3. Shipping Address
Customers are responsible for providing accurate and complete shipping information at the time of placing an order.
Shaktivardhan will not be responsible for delays or failed deliveries caused by an incorrect or incomplete address, incorrect phone number, or unavailable recipient.
If an order is returned to us due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for reshipment.
4. Damaged Packages
If you receive a package that appears damaged, opened, or tampered with, please contact us as soon as possible.
For damaged packages or products, customers should contact us within 48 hours of delivery and provide relevant photographs or videos of the package and product.
This will help us review the issue and determine the appropriate resolution.
5. Incorrect or Missing Products
If you receive an incorrect, damaged, or missing product, please contact our support team within 48 hours of delivery.
Please provide:
- Order number
- Product details
- Clear photographs of the received product
- Photographs of the packaging, where applicable
- A brief description of the issue
After verification, we may offer a replacement or other appropriate resolution.
6. Return Eligibility
Returns may be accepted only under applicable circumstances and after verification by our team.
For hygiene, safety, and product quality reasons, opened or used wellness products may generally not be eligible for return.
Products should be returned in their original condition and packaging wherever a return is approved.
7. Non-Returnable Products
Certain products may not be eligible for return, including:
- Products that have been opened or used
- Products damaged after delivery due to improper handling
- Products without original packaging, where applicable
- Products returned without prior approval
- Products that are specifically marked as non-returnable
8. Order Cancellation
Cancellation requests should be made as soon as possible after placing an order.
Once an order has been processed or shipped, cancellation may not be possible.
If cancellation is approved before dispatch, the applicable refund will be processed through the original payment method, subject to the payment provider’s processing time.
9. Refunds
If a refund is approved, it will generally be processed through the original payment method.
The time taken for the refund to appear in your account may depend on your bank, payment gateway, or other financial service provider.
Shipping charges, where applicable, may be non-refundable depending on the reason for the return or cancellation.
10. Replacement
Where a replacement is approved for a damaged, incorrect, or defective product, we will make reasonable efforts to arrange a replacement subject to product availability.
Replacement requests are subject to verification and approval by our team.
11. How to Request a Return or Replacement
To request a return, replacement, or report an issue with your order, please contact us with:
- Your name
- Order number
- Registered phone number or email address
- Product name
- Details of the issue
- Relevant photographs or videos, if required
Our team will review your request and provide further instructions.
12. Changes to This Policy
We may update or modify this Shipping & Returns Policy from time to time to reflect changes in our products, services, shipping arrangements, or business practices.
Any changes will be published on this page with the revised Last Updated date.
13. Contact Us
If you have any questions regarding shipping, returns, refunds, cancellations, or replacements, please contact us.
Shaktivardhan Ayurveda
Email: [email protected]